FAQs

  • What is DFW Couch Connect?

    DFW Couch Connect is a furniture removal and reuse service in the Dallas–Fort Worth area that helps people get rid of used couches, sectionals, and other furniture in a sustainable way. We refurbish, resell, or donate items to keep them out of landfills.

  • How does your pick-up service work?

    Request: Fill out our online pick-up form or call/text us.

    Schedule: Once we review your request, we’ll reach out (usually within 24 hours) to set a pick-up time.

    Removal: On the scheduled day, our team comes to your home to pick up the furniture.

  • Is the pick-up really free?

    In many cases, yes. We offer free pick-up for gently used couches, sectionals, and similar furniture. However, if an item is heavily damaged, stained, or outside our “free pick-up” criteria, we may charge a removal fee.

  • Do you pay me for my furniture?

    Yes — if you use our instant offer service (i.e., selling your couch to us), we pay at pick-up.

    Payment options include:

    -Venmo

    -Zelle

    -Cash

  • What is your cleaning and refurbishment process?

    Every piece of furniture we sell goes through a multi-step inspection, cleaning, and sanitizing process to make sure it’s ready for its next home.

    Read more about this proceess here: Cleaning and Refurbishment Process

Customer Acknowledgement

By purchasing from DFW Couch Connect, the customer confirms they:

  • Read and understand all policies

  • Agree to all terms

  • Acknowledge the as-is condition of items purchased

Return Policy

  1. All Sales Are Final

    • Because we sell discounted, secondhand, refurbished, or liquidation furniture, all purchases are final. We do not offer refunds, exchanges, or cancellations once the item has been purchased or delivered.

  2. Inspection Before Purchase

    • Customers are encouraged to:

      • Inspect the item during pickup or before delivery.

      • Ask questions about condition, dimensions, functionality, or materials.

      By completing a purchase, the customer acknowledges they have had the opportunity to inspect the item and accept it as-is.

  3. Condition Disclaimer

    • All items are sold as-is, which may include minor wear, small imperfections, or manufacturer variations. Any known flaws will always be disclosed to the customer to the best of our ability.

  4. Delivery Policy

    • Delivery fees are non-refundable. Delivery includes drop-off to the customer's door, garage, or agreed-upon location. Setup, assembly, and moving items upstairs are available only if arranged in advance and may include an extra fee.

      If the customer is not present at the agreed date/time, a redelivery fee may apply.

  5. Damage During Delivery

    • If damage is caused by our delivery team, we will either:

      • Repair the damaged area if possible, or

      • Provide a reasonable partial refund based on severity.

      • We do not accept returns due to minor cosmetic imperfections that were already present or disclosed.

  6. Warranty

    • We do not provide manufacturer or extended warranties. Items are sold as-is with no guarantee of future performance or lifespan.

General Terms & Conditions

  1. Acceptance of Terms

    • By purchasing from our website, booking a delivery, or picking up an item, the customer agrees to these Terms & Conditions and the Return Policy.

  2. Product Descriptions

    • We strive to provide accurate photos, measurements, and condition notes. However, colors may vary due to lighting and screen differences, and measurements are approximate.

  3. Pricing & Payments

    • Prices listed on the website are firm unless a discount is explicitly offered.

    • Delivery fees depend on distance and accessibility.

    • All payments must be completed in full during pickup or delivery.

    • Chargebacks or disputed payments without legitimate cause may result in collections or legal action.

  4. Hold & Deposit Policy

    • A non-refundable deposit may be required to hold an item for a customer. If the customer fails to complete the purchase within the agreed timeframe, the deposit will be forfeited. Unless otherwise stated, all items are sold as first come first serve.

  5. Pickup Policy

    • If the customer chooses pickup:

      • Items must be collected on the agreed date/time.

      • We are not responsible for damage during customer transport.

    • If the customer does not pick up within 48 hours (unless otherwise agreed), the item may be relisted.

  6. Liability Limitations

    • We are not liable for any injury, property damage, or other losses resulting from the use, transport, or installation of furniture after purchase.

  7. Rescheduling Delivery

    • Customers may reschedule one time for free with at least 24 hours’ notice. Same-day rescheduling may include a fee.

  8. Privacy Policy Summary

    • We only use customer information (name, phone number, address) to:

      • Deliver purchased items

      • Communicate about appointments

      • Provide customer service

    • We DO NOT sell or share customer information

  9. Fraud Prevention

    • All purchases are subject to identity verification if suspicious activity is detected. We reserve the right to deny service or cancel an order suspected of fraud.

  10. Website Usage

    • By using the website, the customer agrees not to:

      • Attempt to hack, scrape, or misuse the site

      • Post false information

      • Copy photos or content without permission

    • Violations may result in legal action